Account Help

Account registration

Users can register a CrossBay account via email.
When registering, please ensure:
Provide accurate and valid information
Use an email address that can receive emails normally
Keep your account password safe.

Account security

Please do not share your account information with others.
CrossBay is not responsible for account losses resulting from:
User revealing password
Login using public devices
Unauthorized access to account information by a third party
Users are advised to change their passwords regularly to improve security.

What should I do if I forget my password?

If you have forgotten your password:
Click “Forgot Password” on the login page
Enter your registered email address
Reset your password according to the email instructions
If you have not received the email, please check your spam/junk mail folder or contact customer service.

How do I modify my account information?

After logging into your account, you can modify the following in “Account Settings”:
Contact Information
Shipping Address
Company Name
Password Information
Some core account information may not be editable by yourself; please contact customer service for assistance.

Account freeze or restriction

Your account may be restricted in the following situations:
Abnormal payment behavior
Multiple malicious order cancellations
Suspected fraudulent transactions
Violation of platform rules
If your account is acting suspiciously, please contact customer service for verification.

How to Become a Member

Welcome to CrossBay

After registering as a CrossBay member, you will be able to:
Browse wholesale prices
Submit purchase orders
Get personalized quotes
View order tracking information
Receive notifications of new arrivals and promotions
Apply for a distribution partnership

Step 1: Go to the registration page

Click the “Register” button in the upper right corner of the website.

Step 2: Fill in account information

Please enter the following information:
Email address
Login password
Company name (optional)
Contact person’s name
Country/Region

Step 3: Email Verification

The system will send a verification email to your inbox.
Please click the verification link in the email to complete the activation.

Step 4: Log in to your account

Once verification is complete, you can log in to the CrossBay platform.

Wholesale membership application

Some wholesale prices and premium features may require wholesale membership verification.
You may need to submit:
Company information
Social media profile
E-commerce store link
Purchase requirements
Upon approval, you will receive the corresponding membership privileges.

Why choose to become a CrossBay member?t

Get lower procurement prices
Priority access to new product resources
Dedicated account manager support
Support for long-term stable supply
More efficient procurement process