Shipping & Delivery

International logistics services

CrossBay offers a variety of international logistics solutions to meet diverse customer needs.
Logistics methods may include:
International Express
Air Freight
Sea Freight
Railway Freight

Shipping time

Under normal circumstances:
In-stock items typically ship within 2-7 business days.
Customized items’ shipping time depends on the production cycle.
Large orders require advance confirmation of the delivery date.

Logistics timeliness

Transit times vary depending on the country and logistics method.
International logistics is typically affected by the following factors:
Customs clearance
Holidays
Weather conditions
Flight or port arrangements
Therefore, logistics delivery times are for reference only.

Shipping instructions

Shipping costs are calculated based on the following factors:
Product weight
Package volume
Delivery country
Shipping method
Crossbay’s default shipping and tax-inclusive policy applies to all items. For special items, please contact your account manager.

Order tracking

After an order is shipped, the system will usually provide a tracking number.
Customers can check the shipping status through the logistics company’s official website.

Tariffs and Import Liability

For some countries, the following may need to be borne by the customer:
Import tariffs
VAT
Customs clearance fees
Local surcharges
Please familiarize yourself with local import policies in advance.

About logistics abnormalities

If you encounter any of the following situations:
Package delay
Package lost
Customs clearance error
Logistics information stalled
Please contact CrossBay customer service immediately, and we will assist you.