After-Sales Policy

After-sales service instructions

CrossBay is committed to providing its customers with stable and reliable procurement services.
If you find any problems with the goods after receiving them, please contact customer service promptly.

After-sales service can be applied for.

After-sales service is supported in the following situations:
Damaged goods
Incorrect goods received
Serious quality issues with the goods
Missing items
Abnormal logistics and transportation

After-sales service not supported

The following situations generally do not support refunds or returns:
Damage caused by human error
Problems caused by abnormal use
Exceeding the after-sales application period
Slight color differences due to monitor variations
Minor defects that have been clearly stated

After-sales application time limit

Upon receiving the goods, please:
Submit feedback within 7 days
Provide photos or videos as proof
Retain the original packaging information
You may not be able to process your request after this timeframe.

Refund instructions

Refunds are typically processed through the original payment method.
Refund processing time may vary depending on the payment institution.

About international logistics

International shipping may encounter customs delays, weather conditions, or logistical fluctuations.
The platform will assist clients in tracking logistical issues, but certain force majeure events are not covered by compensation.

Customized products

Customized products are generally not eligible for refunds without a reason.
Please confirm product specifications, packaging, and design details before placing your order.